Question 1

What is VigilSentry?

Accepted Answer

VigilSentry is an AI-powered security camera monitoring system that reduces false alarms by up to 80%. It uses intelligent person and face detection to filter out noise like moving branches, passing cars, or pets, so you only receive alerts that actually matter.

Question 2

How does VigilSentry reduce false alarms?

Accepted Answer

VigilSentry uses confidence-based filtering, time-aware cooldown periods, and severity tiers. It distinguishes between routine motion (like a delivery person during business hours) and critical events (like an intrusion after hours). You can customize sensitivity for day and night to match your schedule.

Question 3

Do I need technical expertise to use VigilSentry?

Accepted Answer

No. VigilSentry is designed to be simple. If you can connect a camera to your network, you can use VigilSentry. The setup wizard guides you through camera pairing, zone drawing, and alert configuration. For enterprise deployments, our team provides onboarding support.

Question 4

What cameras are compatible with VigilSentry?

Accepted Answer

VigilSentry works with most IP cameras that support RTSP or ONVIF protocols. This includes popular brands like CP-Plus, Hikvision, Dahua, Amcrest, and many others. You can use cameras you already own without needing to replace them.

Question 5

How long does setup take?

Accepted Answer

Setup generally takes 2-3 days after you confirm your order with the prebooking amount. Our team will visit your location to set up an edge device and integrate it with your local NVR/DVR system. We handle the complete installation and configuration for you.

Question 6

What's the difference between person detection and face recognition?

Accepted Answer

Person detection identifies any human in the camera's view with high confidence. Face recognition goes further by identifying specific individuals, allowing you to distinguish between family members, staff, delivery personnel, and strangers. This helps reduce alerts for people you trust.

Question 7

How do watch zones work?

Accepted Answer

Watch zones let you draw specific areas within a camera's view that trigger alerts. For example, you might monitor only the driveway and front door while ignoring the sidewalk. This prevents alerts from pedestrians passing by while still catching visitors approaching your property.

Question 8

What is confidence-based filtering?

Accepted Answer

Every detection comes with a confidence score (0-100%). VigilSentry can suppress low-confidence events (like a shadow or reflection) while prioritizing high-confidence detections (like a person clearly visible in good lighting). You set the threshold that works for your environment.

Question 9

How does day/night sensitivity work?

Accepted Answer

You can set different detection sensitivity for daytime and nighttime hours. For example, you might allow more motion during the day when deliveries and visitors are expected, while increasing sensitivity at night when any activity is unusual. The system automatically adjusts based on your schedule.

Question 10

Do you offer a free trial?

Accepted Answer

No, we don't offer a free trial. We work with each customer individually to understand their specific security needs and design a custom solution. Pricing is determined based on your requirements, number of cameras, and features needed.

Question 11

Can I cancel my subscription anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel your subscription at any time, and we'll refund the remaining subscription amount on a pro-rata basis for the unused period. Note: The edge device was provisioned specifically for your setup and cannot be returned.

Question 12

How is pricing determined?

Accepted Answer

We don't have a one-size-fits-all pricing model. After discussing your security requirements, camera setup, and desired features, we'll create a custom plan that fits your needs and budget. Contact us for a personalized quote.

Question 13

Where is my video data stored?

Accepted Answer

We don't store full video recordings. VigilSentry only captures and stores snapshots when a detection event occurs. These snapshots are stored directly in your own cloud storage - either your personal Amazon S3 bucket or Google Drive account. You maintain complete control and ownership of your data.

Question 14

Is my data encrypted?

Accepted Answer

Yes. All data transmission between the edge device and your cloud storage is encrypted using TLS/HTTPS protocols. Since snapshots are stored in your own S3 or Google Drive account, you can configure additional encryption at rest based on your cloud provider's settings.

Question 15

Is VigilSentry good for home security?

Accepted Answer

Yes. Homeowners use VigilSentry to monitor front doors, driveways, backyards, and garages. Face recognition helps identify family members and regular visitors like mail carriers, reducing unnecessary alerts. Package detection notifies you when deliveries arrive.

Question 16

Can VigilSentry be used for business surveillance?

Accepted Answer

Absolutely. Small businesses use VigilSentry for storefronts, loading bays, and back entrances. After-hours intrusion alerts with severity tiers ensure critical events cut through while routine motion stays quiet. Clip export makes it easy to generate reports for insurance or incident reviews.

Question 17

Does VigilSentry work for multi-site monitoring?

Accepted Answer

Yes. The Business plan is designed for enterprises managing multiple locations. You get one unified dashboard that rolls up cameras from every site, role-based access for security teams and managers, and consistent policies for zones, retention, and alerts across all locations.

Question 18

What kind of alerts does VigilSentry send?

Accepted Answer

VigilSentry sends mobile push notifications, email alerts, and optionally SMS or Telegram messages. Alerts include snapshot images, confidence scores, and event context. You can configure different notification methods for different severity levels.

Question 19

Can I review past events?

Accepted Answer

Yes. Every detected event is timestamped and searchable. You can scrub the timeline to find specific incidents, filter by camera or event type, view clip snapshots, play back full video, and export clips for records or sharing.

Question 20

Can I integrate VigilSentry with other systems?

Accepted Answer

Yes. VigilSentry supports webhooks for custom integrations, allowing you to connect with your existing systems and workflows. Contact us to discuss your specific integration requirements.

Questions? We've got answers.

General

Setup & Compatibility

Features & Detection

Pricing & Plans

Security & Privacy

Use Cases

Alerts & Monitoring

Integrations

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